政策隐私
1. INTRODUCTION
1.1 Welcome to the FlyCloud platform operated by FlyCloud Southeast Asia Limited and its affiliates (individually and collectively, “FlyCloud”, “we”, “us” or “our”). We strictly comply with applicable privacy laws and regulations (“Privacy Laws”) and respect the privacy rights and legitimate interests of all users who access our website and mobile application (the “Platform”). The Platform and all services provided by us on the Platform are collectively referred to as the “Services”. A user means any person who registers an account and uses the Services with us, including buyers and sellers (individually and collectively, “Users”, “you” or “your”). We recognize that the personal data you entrust to us is critical, and we undertake to properly manage, protect and process your personal data. This Privacy Policy is designed to help you understand how we collect, use, disclose and process your personal data provided by you or held by us, whether now or in the future, and to assist you in making an informed decision before providing any personal data to us.
1.2 Personal Data means information that can identify a specific natural person (whether true or false), either alone or in combination with other information accessible to an organization. Common examples include your name, identification number, contact details, etc.
1.3 By using the Services, registering for an account, visiting the Platform or accessing related Services, you acknowledge and consent to the processing rules, requirements and terms set forth in this Privacy Policy, and authorize us to collect, use, disclose and process your personal data in accordance with this Policy. If you do not agree to the processing of your personal data under this Privacy Policy, please do not use our Services or access our Platform. If we amend this Privacy Policy, we will notify you by publishing the revised version on the Platform and reserve the right to amend this Policy at any time. To the fullest extent permitted by applicable law, your continued use of the Platform or Services (including placing orders) constitutes your acknowledgment and acceptance of such amendments.
1.4 This Policy shall apply together with other notices, contractual terms and consent provisions governing our collection, storage, use, disclosure and processing of your personal data. Unless otherwise expressly stated by us, this Policy shall not supersede such documents.
1.5 Unless otherwise expressly specified, this Policy shall apply equally to both buyers and sellers using the Services.
2. WHEN FLYCLOUD COLLECTS PERSONAL DATA
2.1 We will or may collect your personal data in the following circumstances:
- when you register for, use our Services or Platform, or open an account with us;
- when you submit any forms (including online/offline application forms and forms related to our products and services);
- when you enter into agreements, submit documents or information, or use our products and services;
- when you communicate with us (including calls, which may be recorded, letters, faxes, face‑to‑face meetings, social media, emails, customer service interactions, etc.);
- when you use our electronic Services or interact through our application or Platform (including information collected via Cookies deployed by us);
- when you grant permissions on your device allowing our application or Platform to obtain information;
- when you link your FlyCloud account to social media or external accounts, or use social features (subject to third‑party platform rules);
- when you complete transactions through our Services;
- when you provide feedback or complaints to us;
- when you participate in events, promotions or lucky draws;
- when you voluntarily submit personal data to us for any reason.The above lists common scenarios and shall not be deemed exhaustive.
2.2 Sources from which we collect personal data include: you yourself, our affiliates, third parties and other channels (including logistics/payment service providers, credit bureaus, marketing partners, referral/loyalty programs, other Users, public or governmental data sources, etc.).
2.3 If you provide personal data of third parties to us (such as family members, friends or contacts), you warrant that you have obtained the consent of such third parties for us to process their personal data in accordance with this Policy.
3. WHAT PERSONAL DATA FLYCLOUD COLLECTS
3.1 The personal data collected by us includes but is not limited to:name, email address, date of birth, billing/delivery address, bank account and payment information, telephone number, gender;device‑related and network information transmitted or associated with your access to the Services or Platform (including contact lists and interacting persons/accounts);photographs, audio recordings and video recordings;government‑issued identification documents and information required for compliance due diligence, identity verification and fraud prevention;marketing and communication preference data (such as marketing preferences and communication records);usage and transaction data (including search history, orders, browsed advertisements/content and related product and service information);location data;other information and behavioral data generated when you register for and use the Platform or Services;aggregated statistical data on user interactive content.
3.2 You undertake not to submit inaccurate or misleading information to us and shall promptly notify us of any changes or errors. We reserve the right to request additional documents from you to verify the information provided.
3.3 If you register for or link your FlyCloud account using a social media account or use social functions, we may obtain information you voluntarily disclosed to the social media provider in accordance with third‑party rules, and shall manage and use such personal data at all times in accordance with this Policy.
3.4 If you do not wish us to collect the above information, you may opt out by sending a written notice to our Data Protection Officer. For details, please refer to the section entitled “How to withdraw consent, access or modify your information”. Please note that withdrawing consent may affect your use of the Services (e.g., disabling location permission will turn off location‑based features).
4. COLLECTION OF OTHER DATA
4.1 Like most websites and mobile applications, when you browse the Platform, your device transmits log data to our servers, including without limitation: IP address, operating system/browser type, device model, unique device identifier, referral source, browsing pages and duration, and Cookie records. When you are logged in, such data will be associated with your personal account and also used for anonymous statistics to optimize the Platform experience. Cookies may be disabled through your browser settings.
